We are accepting new patients on an appointment basis with most insurance plans.
In order to help us determine what appointment type best suits you, please be prepared to describe your symptoms, problems, or concerns to our appointment scheduling representative and have your insurance information available at that time.
When making an appointment, please let the scheduling representative know if the patient is not fully conversant with the English language.
Our switchboard is open from 8 a.m. to 5:00 p.m. Monday – Friday. Our clinical staff has been trained to answer many of your questions. They are very responsive to your needs and will confer with your physician. Due to the high volume of telephone traffic, we ask for your patience and understanding. If the technician is with a patient, you will be asked to leave a message, and your call will be returned as soon as possible. If your need requires immediate attention, the physician will be notified promptly. Emergency assistance is available 24 hours a day. If you experience a problem requiring immediate attention, call our office.
If the office is closed, the after-hours emergency number is: (801) 625-3039
For emergencies during regular office hours, patients will be added to the regular appointment schedule. Due to this policy, occasional delays in the schedule are necessary; however, every attempt is made to stay on schedule. If such a delay causes you inconvenience, we will be happy to reschedule your appointment.
If you cannot keep your appointment, please give adequate notice to our office. This courtesy makes it possible to give an appointment to another patient in need of eye care. In the event of a cancellation, a standby list is available for the benefit of those desiring an earlier appointment.
CONSULTATIONS / REFERRALS
Consultation requests from your family primary care physician or optometrist will receive priority over routine visits and will be handled as quickly as possible. All consultations will be followed up with a written report. If you are referred to this office for surgery by an optometrist, family physician, or another ophthalmologist with whom you were previously associated, you will be referred back to his or her care following your treatment.
Your medical record is strictly private. No information regarding your condition will be given to your employer, friends, or relatives without your written permission, except as required by law. We feel it is a mutual benefit to explain everything to you regarding your condition and treatment. If your condition warrants surgery, instructional counseling and videotape procedural information is provided in our patient information center.